Frequently Asked Questions

Where are you located?
2851 Industrial Plaza Dr., Tallahassee, FL 32301 - Right Here!

What are your hours?
We are open to the public on Saturday, March 3 from 8am - 4pm and Sunday, March 4 from 10am - 3pm. 

Can I order online for pickup?
Yes! Orders can be picked up at our warehouse in Tallahassee, FL.    

How much does it cost for shipping?
If your order is over $50, it will ship free of charge. For orders less that $50, there will be a flat fee of $10.

Do open-box items come with a warranty?
Yes, all items include a One Year Limited Warranty, including open-box products.

If I order online, how long will it take to receive my package?
Your package will ship within 24 hours, and 4-7 days for standard delivery. 

There is a problem with my fixture. Who should I contact?
You can call a customer service representative Monday - Friday; 8:30-5:30 EST at 800-277-0979 or email and they will assist you. 

Do you accept returns?
All sales are final, but do included a One Year Limited Warranty.

Are all of your products available on the outlet site?
No! This is a small sampling of our product line. To view our complete product line, visit